SHIPPING & RETURNS
Shipping Policy
Shipping Speed
The delivery speed of your order is determined by the shipping option you select at checkout. For reliable and cost-effective tracked shipping, we recommend the following options:
- Canada: Expedited Parcel
- USA: Tracked Packet – USA
- International: Tracked Packet – International
These options provide tracking and a balance of speed and affordability.
Lost Parcels
If a parcel does not arrive and no additional shipping protection was selected at checkout, the customer assumes full responsibility for the lost shipment. We strongly encourage customers to choose a tracked shipping method to ensure visibility and accountability during transit.
Returns Policy
To initiate a return, please contact S&J Hardware by phone at +1 (613) 689-9380 or through our contact form.
Return Guidelines:
- Customers are responsible for shipping the product back to S&J Hardware.
- Please use the most economical Canada Post shipping option.
- Insurance for the return shipment is at the customer’s discretion.
- S&J Hardware is not liable for lost return shipments.
- A 20% restocking fee will be applied to all returned items. This fee is standard and non-negotiable.
Shipping Operations
S&J Hardware operates Tuesday through Saturday, excluding holidays observed by major carriers.
Shipping is available Tuesday through Friday only, as there are no carrier pickups on Saturdays.
We ship via Canada Post and UPS as our standard carriers.